I'm From Ginseng Serum (Renewed)

Dear Valued Customer,

Thank you for taking the time to share your feedback regarding your Ginseng Serum purchase.

At Skinbeat., we take all customer concerns seriously and are committed to addressing them in a fair, respectful and professional manner.

All of our products are sourced directly from authorised distributors and the brands themselves, and are handled under strict quality control standards, including proper storage conditions, to ensure they remain intact and untampered with prior to dispatch. We uphold high standards not only for the products we sell, but also for the level of service we provide and the professionalism expected from every member of our team. Any suggestion raised in correspondence that a product was used prior to dispatch by a team member does not reflect our operational procedures or the values we uphold as a business.

In response to the concern regarding the fill level, a brand-new bottle from the same batch was carefully measured and confirmed to contain the full 30 ml as specified by the manufacturer. For transparency, a video demonstration of this measurement process was shared. This step was taken to thoroughly verify the concern and to ensure that, had any discrepancy been identified, it could be promptly escalated to both the supplier and the manufacturer. No discrepancy was identified.

Although the product met all manufacturer specifications, we extended a 50% store credit as a goodwill gesture in an effort to reach an amicable resolution, which was declined.

The explanations provided regarding the pipette and bottle design were intended solely to clarify how the product functions in response to the questions raised. Our team is trained to communicate courteously and professionally at all times, and any perceived offense was never intended.

We remain committed to transparency, integrity and providing every customer with a positive and professional experience.