Shipping & Delivery
Standard Shipping
Standard Shipping
- Free standard shippingΒ is available on all orders with a subtotal over R1000, after any discounts or promotions are applied.
- AΒ flat shipping fee of R100Β applies to orders under R1000.
Order Processing
Order Processing
All orders are processed and dispatched within1β2 business days(Monday to Friday, excluding public holidays).
Estimated Delivery Timeframes
Estimated Delivery Timeframes
Please note: These timeframes refer to transit times only and do not include processing time.
- Cape Town:Β 1β2 business days
- Johannesburg, Pretoria & other major metropolitan areas:Β 2β3 business days
- Rural and outlying areas:Β 3β5 business days
Express Delivery
Express Delivery
- Nationwide:Β Delivery withinΒ 1β2 business days.
- Cape Town:Β Same-day deliveryΒ is available for orders placedΒ before 9:00 AM, subject to courier availability.
- Delivery Rate:Β AΒ flat rate of R200Β applies to all Express Delivery orders, regardless of order value.
- Orders placedΒ after 11:00 AMΒ will be dispatched on theΒ next business day.
- Express Delivery is subject to courier availability and may not be available in all areas.
High-Risk Delivery Areas
High-Risk Delivery Areas
Certain delivery addresses are classified asΒ high-risk areasΒ by our courier partners and may be subject to an additional delivery surcharge above our standard nationwide shipping fee ofΒ R100. These surcharges are determined by the courier based on the delivery location and applicable security requirements.
If your delivery address falls within a high-risk area:
- You may opt forΒ collection at a The Courier Guy kiosk or provide an alternative delivery address in a safer location.
- For ordersΒ below R2000, anΒ additional delivery feeΒ may apply. Should this be the case, we will contact you via email to arrange payment before dispatch.
- For larger orders, we typically absorb this surcharge; however, during promotional periods or on smaller orders, this may not be possible due to reduced margins
Orders will remain on hold until the additional delivery fee is settled or an alternative delivery option is confirmed.
Incomplete or Incorrect Delivery Addresses
Incomplete or Incorrect Delivery Addresses
To ensure timely and successful delivery, please ensure that your delivery address isΒ complete, accurate and detailedΒ at checkout. This includes, where applicable:
- Estate or complex name
- Unit or apartment number
- House number
- Street name and suburb
- Postal / ZIP code
We make every effort to support a smooth and successful delivery; however, delays or failed deliveries caused by incomplete or incorrect address information provided at checkout are unfortunately beyond our control.
Once your order is placed, it enters our processing queue immediately to ensure fast dispatch. As a result, cancellations, changes or modifications may not be possible after confirmation. Please ensure that all order and delivery details are accurate before completing checkout to avoid any delays or issues.

