• Free standard shipping is available on all orders with a subtotal over R1000, after any discounts or promotions are applied.
• A flat shipping fee of R100 applies to orders under R1000.

All orders are processed and dispatched within1–2 business days(Monday to Friday, excluding public holidays).

Please note: These timeframes refer to transit times only and do not include processing time.

• Cape Town: 1–2 business days
• Johannesburg, Pretoria & other major metropolitan areas: 2–3 business days
• Rural and outlying areas: 3–5 business days

• Nationwide: Delivery within 1–2 business days.
• Cape Town: Same-day delivery is available for orders placed before 9:00 AM, subject to courier availability.
• Delivery Rate: A flat rate of R200 applies to all Express Delivery orders, regardless of order value.
• Orders placed after 11:00 AM will be dispatched on the next business day.
• Express Delivery is subject to courier availability and may not be available in all areas.

Certain delivery addresses are classified as high-risk areas by our courier partners and may be subject to an additional delivery surcharge above our standard nationwide shipping fee of R100. These surcharges are determined by the courier based on the delivery location and applicable security requirements.

If your delivery address falls within a high-risk area:

• You may opt for collection at a The Courier Guy kiosk or provide an alternative delivery address in a safer location.
• For orders below R2000, an additional delivery fee may apply. Should this be the case, we will contact you via email to arrange payment before dispatch.
• For larger orders, we typically absorb this surcharge; however, during promotional periods or on smaller orders, this may not be possible due to reduced margins
  

Orders will remain on hold until the additional delivery fee is settled or an alternative delivery option is confirmed.

To ensure timely and successful delivery, please ensure that your delivery address is complete, accurate and detailed at checkout. This includes, where applicable:

• Estate or complex name
• Unit or apartment number
• House number
• Street name and suburb
• Postal / ZIP code

We make every effort to support a smooth and successful delivery; however, delays or failed deliveries caused by incomplete or incorrect address information provided at checkout are unfortunately beyond our control.