Returns & Exchanges
At skinbeat., we are committed to your satisfaction with every beauty product you purchase. Please take a moment to review our return and refund policy to understand your rights and responsibilities when shopping with us:
Returns
If you are not entirely satisfied with your order, please notify us within 10 days of receiving it.
Each return will be handled individually to address your concerns promptly and effectively.
To be eligible for a return, the item must be unused, unopened, and in the same condition as received.
Please note that customers are responsible for the return shipping costs, unless the return is due to a mistake on our part.
Each return will be handled individually to address your concerns promptly and effectively.
To be eligible for a return, the item must be unused, unopened, and in the same condition as received.
Please note that customers are responsible for the return shipping costs, unless the return is due to a mistake on our part.
For any inquiries regarding refunds or to initiate a return, please contact our customer service team at hello@skinbeat.co.za.
Refunds
Most returns are refunded in the form of store credit, unless a mistake was made on our part.
Refunds will be processed within 3 business days upon receiving the returned item.
Refunds will be processed within 3 business days upon receiving the returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receiving the product.
We will either replace the damaged or defective item or issue a refund, depending on your preference and product availability.
We will either replace the damaged or defective item or issue a refund, depending on your preference and product availability.
Incorrectly Delivered Items
At skinbeat., we strive to ensure every order reaches you correctly and in perfect condition. In the unlikely event that you receive an item that was not part of your order, please note the following:
- Do not open or break the seal of the incorrectly delivered item. For hygiene and safety reasons, we are unable to accept returns of products that have been opened, used or had their seals broken.
- We will gladly arrange collection of the incorrect item at no cost to you and ensure the correct item is delivered promptly.
- If the incorrect item has been opened or tampered with, we regret that it will not qualify for return or exchange, as it is considered damaged and unsellable.
- We kindly ask that you keep the incorrect item in its original, unopened condition until collection has been arranged.
Exchanges
Unfortunately, we do not offer direct exchanges. If you need a replacement, please initiate a return, and then place a new order.
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer support team at hello@skinbeat.co.za.