If you purchased a product by mistake or no longer wish to keep it, we may accept the return subject to the following conditions:

• Return requests must be made within 7 days of delivery.
• The item must be unused, unopened, and in its original condition with all seals intact.
• Where applicable, the R100 return courier fee will be deducted from the refund.
• Refunds will be processed after the returned item has been received, inspected and approved.

Important: Opened skincare and cosmetic products generally cannot be accepted for voluntary return due to hygiene and safety considerations. This does not affect any rights you may have under applicable consumer protection legislation in respect of defective, unsafe, or incorrectly supplied goods.

For any inquiries regarding refunds or to initiate a return, please contact our customer service team at hello@skinbeat.co.za.

• For eligible voluntary returns, refunds are generally provided in the form of store credit, unless the return is due to an error on our part or applicable law requires otherwise.
• Refunds are processed within 3 business days after the returned item has been received and inspected.
• Where applicable, the R100 return courier fee will be deducted from the refund.
• In certain cases, a reasonable restocking and processing fee may apply to eligible voluntary returns, where permitted by applicable law. Any applicable fee will be communicated before the return is processed.
• Before submitting your order, we recommend carefully reviewing your product selection, quantities, and order details to ensure that you are satisfied with your purchase.
• Proof of refund will be provided upon request.

If you receive a damaged or defective item:

• Please contact us within 3 days of receiving the product and provide photographs or other relevant information where requested.
• We will assess the issue and, where applicable, replace the item or provide an appropriate remedy in accordance with applicable consumer protection legislation.

At Skinbeat., we strive to ensure every order reaches you correctly and in perfect condition. In the unlikely event that you receive an item that was not part of your order:

• Do not open or break the seal of the incorrectly delivered item. Please keep it in the condition in which it was received while we arrange the return.
• We will gladly arrange collection of the incorrect item at no cost to you and arrange for the correct item to be delivered.
• If the incorrectly delivered item has already been opened or used, please contact us immediately so that we can assess the appropriate resolution.
• Please keep the incorrectly delivered item in its original condition and packaging until collection has been arranged.

To protect the quality, safety and integrity of our products, some items cannot be accepted for return once they have left our care.

A return cannot be accepted where:

• The product has been opened, used, tested or applied, even if only a small amount has been used.
• Any seal, protective film or tamper-evident packaging has been removed or broken.
• The product is not returned in its original condition and packaging or is no longer suitable for resale.
• The item was purchased as part of a sale, special offer, bundle or promotional campaign, where the terms of the promotion specify that the item is non-returnable.
• The purchase was made using store credit or a gift card, where the return relates to a change of mind or incorrect product selection.
• Health supplements: For hygiene and safety reasons, health supplements are not eligible for return or exchange where the reason is a change of mind or incorrect product selection.

For hygiene reasons, we generally do not offer direct exchanges for voluntary change-of-mind returns. If you require a different product, you may return the eligible unopened item in accordance with this policy and place a new order.

This does not limit any statutory rights you may have in respect of defective, unsafe, or incorrectly supplied goods.

Before Dispatch

• Where an order has not yet been dispatched, you may contact us to request cancellation. We will process the cancellation where possible and provide any refund due in accordance with applicable law.

After Dispatch

• Once an order has been dispatched, it is considered to be in transit and cancellation may no longer be possible.
• If you refuse delivery or request cancellation after dispatch, please contact our support team as soon as possible.
• Where a return is permitted, any applicable delivery or return costs may be deducted where permitted by applicable law.
• Any deductions will be limited to legitimate and reasonable costs that may lawfully be recovered.