Cancellations, Returns & Exchanges

At Skinbeat., your safety and satisfaction are our priority. As a retailer of skincare and cosmetic products, we adhere strictly to hygiene standards and operate in accordance with the Consumer Protection Act, 2008 (Act No. 68 of 2008).

Please take a moment to review our Return and Refund Policy to understand your rights and responsibilities when shopping with us.

Voluntary Returns (Unwanted or Incorrectly Ordered Products)

If you purchased a product by mistake or no longer wish to keep it:
  • Return requests must be made within 7 days of delivery.
  • The item must be unused, unopened, and in its original condition with seals intact.
  • A R100 return courier fee will apply and will be deducted from the refund amount.
  • Refunds will be processed after inspection and approval.
Important: Opened skincare products cannot be returned for hygiene and safety reasons.
For any inquiries regarding refunds or to initiate a return, please contact our customer service team at hello@skinbeat.co.za.

Refunds

  • Most returns are refunded in the form of store credit, unless the return is due to a mistake on our part.
  • Refunds are processed within 3 business days after the returned item has been received and inspected.
  • Where applicable, the R100 return courier fee will be deducted from the refund.
  • Proof of refund will be provided upon request.

Damaged or Defective Items

If you receive a damaged or defective item:
  • Please contact us within 3 days of receiving the product.
  • We will either replace the damaged or defective item or issue a refund, depending on your preference and product availability.

Incorrectly Delivered Items

At Skinbeat., we strive to ensure every order reaches you correctly and in perfect condition. In the unlikely event that you receive an item that was not part of your order:

  • Do not open or break the seal of the incorrectly delivered item. For hygiene and safety reasons, products that have been opened, used, or had their seals broken cannot be returned.
  • We will gladly arrange collection of the incorrect item at no cost to you and ensure the correct item is delivered promptly.
  • If the incorrect item has been opened or tampered with, it will not qualify for return or exchange, as it is considered damaged and unsellable.
  • Please keep the incorrect item in its original, unopened condition until collection has been arranged.

Exchanges

For hygiene reasons, we do not offer direct exchanges. If you need a replacement, please initiate a return and then place a new order.

Order Cancellations and Refusals

Before Dispatch:

  • Orders may be cancelled prior to dispatch for a full refund, excluding any non-recoverable banking or transaction fees where applicable.
After Dispatch:
  • Once an order has been dispatched, it is considered in transit.
  • If delivery is refused or cancelled after shipment:
    • Actual courier, packaging, and processing costs may be deducted from the refund.
    • Deductions will reflect legitimate, reasonable costs in line with the Consumer Protection Act.
  • Customers must contact our support team directly to initiate cancellations.
Please note: Our Return and Refund Policy does not cover individual skin sensitivities or allergic reactions, incorrect product selection, misuse, improper storage, or damage occurring after delivery. Each case will be assessed individually and in accordance with the Consumer Protection Act, 2008.

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer support team at hello@skinbeat.co.za.