Privacy policy

Last updated: 30 December 2023

Thank you for choosing skinbeat. (“we”, “us” or “our”). Your privacy and trust are important to us. This Privacy Policy outlines how we collect, use and protect the information you provide to us through our website and related services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT
1.1 Personal Information:
To enhance your shopping experience, we collect personal information such as your name, email address, shipping address, and payment details when you make a purchase.
1.2 Non-Personal Information:
We may collect non-personal information, including browser type, operating system, and IP address, to improve our website's functionality and analyse user behaviour.

2. HOW WE USE YOUR INFORMATION
2.1 Order Processing:
We use your personal information to process and fulfill your orders, send order confirmations and provide customer support.
2.2 Marketing and Communications:
With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our products. You can opt-out at any time.
2.3 Analytics:
We utilise analytics tools to gather non-personal information for website improvement, marketing analysis and to enhance your overall experience.

3. INFORMATION SHARING
3.1 Third-Party Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business or servicing you, as long as they agree to keep the information confidential.
3.2 Legal Compliance:
We may disclose your information when required by law, to enforce our site policies or to protect our rights, property or safety.

4. DATA SECURITY
4.1 Secure Transactions:
Your payment information is encrypted and transmitted securely using SSL (Secure Socket Layer) technology.
4.2 Account Protection:
You are responsible for maintaining the confidentiality of your account information, and we encourage you to create a strong, unique password.

5. YOUR CHOICES
5.1 Marketing Preferences:
You can manage your marketing preferences by opting out of promotional emails. However, transactional emails related to your orders will still be sent.
5.2 Cookies:
You can set your browser to refuse cookies, but this may affect your website experience.

6. CHILDREN'S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

7. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on our website.

8. CONTACT US
If you have any questions or concerns about our Privacy Policy, please contact us at hello@skinbeat.co.za.

Thank you for trusting skinbeat.! Your privacy is important to us.