Frequently Asked Questions
About Skinbeat.
What makes Skinbeat. different?
What makes Skinbeat. different?
We live and breathe beauty. Our passion for discovering exceptional skincare and beauty inspires everything we do — from the brands we seek out to the products we bring to you. We believe beauty is personal, and that the right products should not only care for your skin, but make you feel confident in it.
Are your products authentic?
Are your products authentic?
Every product at Skinbeat is 100% authentic and sourced directly from South Korea and Japan. We work with the brands we love and their authorised distribution partners to bring you genuine products, carefully sourced and confidently selected.
Do you have a physical store or collection point?
Do you have a physical store or collection point?
Currently, Skinbeat. is exclusively an online store and does not have a physical retail location or collection point. All orders are carefully packed and dispatched directly to you via our delivery partners across South Africa.
How can I contact Skinbeat.?
How can I contact Skinbeat.?
We’re here to make skincare feel a little easier. The quickest way to reach us is by email at hello@skinbeat.co.za, where our customer care team can assist with orders, product recommendations, delivery enquiries and anything else on your mind. You can also reach us through our online chat or contact form — choose whichever feels most convenient, and we’ll take it from there.
Products
How do I know which products are right for my skin type?
How do I know which products are right for my skin type?
Start with your skin type and your skin’s current needs. Whether your skin is dry, oily, combination, sensitive or balanced, choosing products formulated around your concerns can make all the difference.
Explore our curated Skin Concerns and Skin Types collections to discover formulas selected for concerns such as dehydration, acne, pigmentation, sensitivity and signs of ageing. You can also review each product’s ingredients, benefits and recommended skin types before adding it to your routine.
Still unsure? Our customer care team is here to help you narrow it down and find products that make sense for your skin.
Can I use multiple products from different brands together?
Can I use multiple products from different brands together?
Absolutely. A good skincare routine is about how products work together, not whether they share a brand. You can combine products from different brands as long as their formulations complement your skin’s needs and the ingredients are compatible.
Think of your routine as a considered edit: gentle cleansing, hydration, targeted treatments and moisturisation, with sunscreen as the final step in the morning.
When introducing active ingredients such as retinoids, exfoliating acids or strong brightening treatments, introduce them gradually rather than layering everything at once. Some ingredients are better used at different times or on different days.
Not sure how to combine your products? Our customer care team can help you build a routine that feels effective, balanced and entirely your own.
Are your products suitable for sensitive skin?
Are your products suitable for sensitive skin?
Many of our products are suitable for sensitive and easily reactive skin, with carefully selected formulas that focus on soothing, hydration and barrier support. However, sensitive skin is highly individual, and not every product will be suitable for everyone.
We recommend checking each product’s ingredients, skin-type suitability and formulation before introducing it into your routine. When trying something new, patch testing first is always a good idea.
Do you offer products for acne-prone skin?
Do you offer products for acne-prone skin?
Yes. We curate a range of skincare for acne-prone and blemish-prone skin, including formulas designed to support clearer-looking skin, balance excess oil, refine the appearance of pores and soothe visible irritation.
Rather than focusing on a single ingredient or approach, our collection includes gentle everyday essentials and targeted treatments to suit different skin types and concerns.
Explore our Acne & Breakouts edit to discover formulas selected with acne-prone skin in mind. And because no two complexions are quite alike, our customer care team is always here to help you find a routine that feels right for your skin.
Are your products cruelty-free or vegan?
Are your products cruelty-free or vegan?
We believe in being thoughtful about what goes onto your skin. Many of the brands we stock offer vegan and cruelty-free products, but these standards can vary by brand and individual formulation.
Because we curate products from a wide range of Korean and Japanese beauty brands, we recommend checking the individual product or brand information for the most accurate details rather than making a blanket claim across our entire range.
Where available, we highlight relevant vegan and cruelty-free information on the product page to help you shop with confidence.
How do I know if a product is currently in stock?
How do I know if a product is currently in stock?
Our product pages are kept up to date with the latest stock availability. If a product is available to purchase, it is currently in stock and ready to order.
Found something you love but it’s sold out? Look for the “Back in Stock Notification” option on the product page and sign up to be notified as soon as it returns.
Some of our most sought-after products can sell through quickly, so joining the notification list is the easiest way to be first in line when your favourites return.
When will an out-of-stock product be available again?
When will an out-of-stock product be available again?
We’re constantly replenishing our most-loved products, but restock timing can vary depending on supplier availability and incoming shipments.
For the most accurate update, select “Back in Stock Notification” on the product page and we’ll let you know as soon as it returns. Some products may also have an estimated restock date displayed where available.
For products that are particularly difficult to source, our customer care team can also check whether a restock is currently expected.
Can I request a product or brand that you don't currently stock?
Can I request a product or brand that you don't currently stock?
Absolutely. We’re always interested in discovering new formulas, emerging brands and products worth bringing to Skinbeat.
Send us the product or brand name through our contact form or email us at hello@skinbeat.co.za. While we can’t guarantee that every request will be added to our range, we genuinely take customer recommendations into consideration when planning future launches and new arrivals.
Your next skincare favourite might just be one we haven’t discovered yet.
Orders & Payment
How do I place an order?
How do I place an order?
Shopping with Skinbeat. is simple. Browse our collection, choose your favourites and add them to your bag. When you’re ready, proceed to checkout, enter your delivery details and select your preferred payment and delivery option.
Once your order has been placed successfully, you’ll receive an order confirmation by email with your order details. We’ll then carefully prepare and dispatch your Skinbeat. order to you.
What payment methods do you accept?
What payment methods do you accept?
We offer a range of secure payment options at checkout, making it easy to choose the method that suits you best. Available payment methods include credit and debit cards, QR code payments, Apple Pay and other secure local payment options.
All payments are processed securely, and your payment details are never shared with Skinbeat.
Do you offer flexible payment options?
Do you offer flexible payment options?
Yes. We offer HappyPay, giving eligible customers the flexibility to split their purchase into manageable payments, making it easier to shop for the products you love.
HappyPay is subject to its own eligibility criteria and terms, and available payment options and applicable terms are presented clearly at checkout before you complete your order.
I entered the wrong delivery address. What should I do?
I entered the wrong delivery address. What should I do?
Please contact us as soon as possible at hello@skinbeat.co.za with your order number and the correct delivery address.
If your order has not yet been dispatched, we’ll do our best to update the address before it leaves us. Once an order has been handed over to the courier, we may no longer be able to change the delivery address, and any available address correction or redirection will be subject to the courier’s terms.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
We understand that plans can change. If you need to amend or cancel an order, please contact us as soon as possible at hello@skinbeat.co.za, quoting your order number.
We’ll do our best to accommodate your request before the order is processed or dispatched. Once an order has been dispatched, changes or cancellations may no longer be possible.
I haven't received my order confirmation. What should I do?
I haven't received my order confirmation. What should I do?
Your order confirmation is sent to the email address provided at checkout. If you haven’t received it, please first check your spam, junk or promotions folder.
If it’s still nowhere to be found, contact us with the name and email address used when placing your order, and our customer care team will be happy to assist and confirm whether your order was successfully placed.
Can I add items to an order I've already placed?
Can I add items to an order I've already placed?
Amendments may be possible provided your order has not yet been processed or dispatched. Please contact us as soon as possible at hello@skinbeat.co.za, quoting your order number, and we’ll do our best to assist before your order moves to fulfilment.
Delivery
Where do you deliver?
Where do you deliver?
We deliver across South Africa, bringing your Skinbeat. favourites straight to your door, wherever you are.
How much does delivery cost?
How much does delivery cost?
We offer Standard and Express delivery options across South Africa.
Standard Delivery: Free on orders over R1,000 when Standard Delivery is selected at checkout. Orders below R1,000 are charged R100.
Express Delivery: R200 per order, with delivery typically within 1–2 business days.
Do you offer free shipping?
Do you offer free shipping?
Yes. Standard Delivery is complimentary on orders over R1,000, provided Standard Delivery is selected at checkout.
How long will my order take to arrive?
How long will my order take to arrive?
Once your order has been processed and dispatched, delivery typically takes:
- Cape Town: 1–2 business days
- Johannesburg, Pretoria & major metros: 2–3 business days
- Rural & outlying areas: 3–5 business days
For a little extra speed, Express Delivery is available for 1–2 business day delivery.
Occasional delays can occur due to courier network or operational circumstances beyond our control. If your order has not arrived within the stated delivery timeframe, we recommend contacting us as soon as possible at hello@skinbeat.co.za. This allows our customer care team to investigate promptly with the courier and follow up directly to help move your delivery along.
Do you offer express delivery?
Do you offer express delivery?
Yes. Express Delivery is available for R200 per order, with delivery typically taking 1–2 business days after dispatch.
Express Delivery is subject to courier availability for your destination and may not be available in certain areas or at certain times. Your available delivery options will always be shown at checkout before you complete your order.
How can I track my order?
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details. You can use the tracking link provided to follow your parcel’s journey with the courier.
If you haven’t received your tracking information within 1–2 business days of placing your order, please contact us at hello@skinbeat.co.za with your order number. Our customer care team will promptly check the status of your order and assist with the next steps.
My tracking says delivered, but I haven't received my parcel. What should I do?
My tracking says delivered, but I haven't received my parcel. What should I do?
Occasionally, a parcel may be marked as delivered before it has physically reached you, or it may have been left in a secure location or with someone at the delivery address.
We recommend first checking with household members, reception/security, neighbours or your building’s designated parcel area. If your parcel is still nowhere to be found, please contact us as soon as possible at hello@skinbeat.co.za with your order number. We’ll investigate the delivery with the courier and follow up promptly to help locate your parcel.
What happens if I’m not available when the courier arrives?
What happens if I’m not available when the courier arrives?
If no one is available to receive your order, the courier will typically attempt delivery again on the next business day or may contact you to arrange a suitable time, depending on the courier’s delivery procedures.
To help keep your delivery on track, please ensure your address includes any relevant access details or delivery instructions, and arrange for someone to receive the parcel where possible.
Returns & Exchanges
What is your returns policy?
What is your returns policy?
We’re happy to assist with eligible returns and exchanges, provided the item meets our return requirements.
For change-of-mind returns, requests must be made within 7 days of delivery. Products must be unused, unopened and in their original condition, with all seals intact. For hygiene reasons, we cannot accept returns of skincare products that have been opened or used.
A R100 return courier fee applies to voluntary returns and will be deducted from the refund amount. Once your return has been received and inspected, eligible returns are generally processed as store credit, unless the return is due to an error on our part.
For full details, please see our Returns & Exchanges Policy.
Can I return skincare that I’ve opened or used?
Can I return skincare that I’ve opened or used?
For hygiene and product safety reasons, we cannot accept returns of skincare products that have been opened or used. Eligible change-of-mind returns must be unused, unopened and in their original condition, with all seals intact.
Who covers the cost of return shipping?
Who covers the cost of return shipping?
For voluntary change-of-mind returns, the return courier fee of R100 is the customer’s responsibility and will be deducted from the refund or store credit.
Where a return is required due to an error on our part, such as an incorrect or damaged item, Skinbeat. will cover the applicable return shipping costs.
How long does a refund take?
How long does a refund take?
Once your return has been received and approved following inspection, your refund will be processed within 1–3 business days. The time it takes for the funds to reflect in your account may vary depending on your payment provider or financial institution.
For eligible change-of-mind returns, refunds are generally issued as store credit in accordance with our returns policy.
What happens if I receive the wrong or damaged item?
What happens if I receive the wrong or damaged item?
We’re sorry when an order doesn’t arrive as expected. If you receive an incorrect or damaged item, please contact us at hello@skinbeat.co.za as soon as possible, quoting your order number and, where relevant, including photographs of the item and packaging.
Our customer care team will review the issue promptly and arrange the appropriate solution, which may include a replacement or refund. Skinbeat. will cover the return shipping costs where the issue is due to an error on our part.
Samples, Gifts & Promotions
Do you include samples with orders?
Do you include samples with orders?
We include complimentary samples with every order, thoughtfully selected from our available range at the time of packing.
Sample selection is subject to availability and may vary from order to order. From time to time, we may also include additional treats or complimentary full-size products as part of special promotions or as a little thank-you to our most loyal customers.
Do you offer a first-order discount?
Do you offer a first-order discount?
For the most up-to-date information, please contact us at hello@skinbeat.co.za and our customer care team will be happy to let you know whether a first-order offer is currently available.
Where can I find your latest promotions?
Where can I find your latest promotions?
Our latest promotions and special offers are shared across our website, newsletter and social channels.
For the most current Skinbeat. offers, explore our Monthly Specials section and subscribe to The Skinbeat Newsletter. From time to time, we reserve exclusive discounts, early-access opportunities and special surprises for our subscribers — offers that may never be announced elsewhere.
Can’t find what you’re looking for? Our customer care team is here to help. Get in touch at hello@skinbeat.co.za, or reach us via our online chat or contact form — we’ll be happy to assist.